Terms of service

These Terms govern the use of the Mentup app and of the mentup.eu and mentup.it websites. By using Mentup you accept them. If you do not accept them, you cannot use the service.

We wrote them to be read. The parts that concern you most — what Mentup is not, what it costs, how to cancel — are highlighted.

1. Who we are

Mentup Solutions
Via Romana 75 · 42028 Poviglio (RE) · Italia
VAT no. 03156100350
Email: privacy@mentup.eu
PEC: mentup@pec.it

The processing of personal data is described in the Privacy Policy, which forms an integral part of these Terms.

2. What Mentup is — and what it is NOT

Mentup is an everyday wellbeing tool. It suggests one action a day across four areas of life (family, relationships, personal growth, health), lets you keep a journal of your emotions and record how the day went, and turns what you write into personal statistics.

The information in the app is intended for general wellbeing. Decisions about your health should be taken with a professional, not with an app.

3. Who can use Mentup

To use Mentup you must be at least 16 years old.

If you are 16 or 17, when you register we ask for the email address of a parent or of whoever holds parental responsibility. Your account stays inactive until we receive their consent: until then you cannot sign in and we collect no data about your wellbeing. If consent does not arrive within 30 days, the request expires and the data collected is deleted.

The parent or guardian who gives consent also accepts these Terms on the minor's behalf and is responsible for the minor's use of the service.

Where the law of the country in which you live sets an age higher than 16 for digital consent, that age applies.

An account is personal: you may not transfer, lend or share it.

4. Your account

To use Mentup you must create an account with true and up-to-date information. You are responsible for keeping your password safe and for everything that happens through your account.

If you suspect that someone has gained access to it, change the password at once and write to us.

You can delete your account at any time from the app's Settings, or from the public page mentup.eu/cancella-account, without having to sign in. Deleting the account does not by itself cancel a subscription bought through the App Store or Google Play: that has to be cancelled in the store (section 7).

5. The free trial

Mentup offers a 7-day free trial.

• You can use it once only.
• When it ends, if you do not cancel beforehand the subscription starts automatically and the price of the chosen plan is charged.
• You can cancel at any time during the 7 days without paying anything.
• We email you before the first charge, stating the date and amount.

If you cancel during the trial, you keep using the paid features until the end of the 7 days.

6. Subscriptions, prices and renewal

Mentup is used by subscription, on a monthly or annual plan.

• The exact price of the plan, its duration and the date of the first charge are shown to you before purchase, on the payment screen. That is the price that counts.
• Prices are VAT inclusive and in euro, or in your country's currency where applicable.
• The subscription renews automatically when it expires — month by month or year by year — until you cancel it.
• The renewal is charged within the 24 hours before the end of the current period.
• You can cancel whenever you want. Cancellation takes effect at the end of the period already paid for: until then you keep using the service.

If we change the price, we tell you at least 30 days in advance and the new price applies only from subsequent renewals. If it does not suit you, you can cancel before it takes effect.

7. Purchases through the App Store and Google Play

This section prevents most misunderstandings, and it is worth reading.

If you buy the subscription inside the app, the purchase goes through the Apple App Store or Google Play. In that case:

• the payment is handled by Apple or Google, not by Mentup: we do not see your card details;
• Apple's or Google's own terms apply as well as these;
• cancellation is done in the settings of your Apple or Google account. Deleting the app, or deleting your Mentup account, does not cancel the subscription;
• refunds are handled by the store under its own policies. Mentup can neither grant nor refuse a refund on an in-app purchase: the request has to be made to Apple or to Google;
• if you buy on one device and then change phone, use the « Restore purchases » feature.

If instead you buy from the website, the payment is handled by Stripe and the contract is directly with us: in that case cancellations and refunds are requested from us.

8. Right of withdrawal

If you are a consumer, you have 14 days to withdraw from a distance contract, without having to give a reason (Arts. 52 ff. of the Italian Consumer Code, Legislative Decree 206/2005).

There is, however, an exception that concerns you. Since this is digital content available immediately, when you purchase we ask you:

1. to expressly request that the service be activated straight away, and
2. to acknowledge that, once performance has begun with your consent, you lose the right of withdrawal (Art. 59(1)(o) of the Consumer Code).

If you do not give that consent, the service is activated once the 14 days have elapsed.

For purchases made through the App Store or Google Play, withdrawal and refunds follow the store's procedures (section 7), which in many cases are more favourable than the law requires.

To withdraw from a purchase made on the website, just write to us. No particular form is needed, but if you prefer you can use the one annexed to the Consumer Code.

9. Discount codes, referrals and organisation licences

• Discount codes and promotions: they apply on the terms stated when they are offered, cannot be combined unless stated otherwise, cannot be exchanged for money and do not apply retroactively to subscriptions that are already active.
• Refer a friend: the conditions are those published on the Refer a friend page and summarised in section 10. We can cancel a reward in case of abuse — multiple accounts, self-referrals, posting codes on coupon sites, sign-ups that are not genuine.
• Company, school and professional licences: if you access Mentup through your company, your school or your professional, your access lasts as long as that agreement does. When the agreement ends, access to the paid features stops. Your data stays yours and your personal account continues: you can take out an individual subscription and carry on where you left off.

10. Donations

For every 30 actions completed, Mentup makes a donation of € 1.50 to a charity you choose from those available for your country.

A few necessary clarifications:

• the donation is made by Mentup, out of its own resources: it is not a payment by you and nothing extra is charged to you;
• it gives you no right to any tax relief or deduction, because you are not the donor;
• the receiving charities do not receive your data and do not know who you are;
• the list of charities can change; donations already earned remain due;
• if your account is closed for breach of these Terms, donations not yet paid may not be made.

Refer a friend

If someone signs up to Mentup quoting your personal code and takes out a paid annual subscription, Mentup makes an additional donation of € 5 to the charity you have chosen.

• the reward is one-off for each person invited: it does not repeat on renewal;
• it applies only to annual subscriptions that are active and paid: not to the free trial, not to monthly plans, and not to access provided by a company, a school or a professional;
• the person inviting must also have an active, paid annual subscription at the moment the reward is earned;
• both the person inviting and the person invited must be adults;
• the person inviting receives no money, discount or other benefit: the donation is Mentup's and goes to the charity, so all the clarifications in this section 10 apply, including the one about tax relief;
• the person invited receives no discount: they pay the price in force, like everyone else;
• the reward is earned 14 days after the invited person's first annual payment: that period covers the right of withdrawal in section 8. If the subscription is refunded or cancelled within that period, the donation is not made;
• we can suspend or cancel a reward in case of abuse, and change or close the programme for the future: rewards already earned remain due.

11. How Mentup is to be used

You may use Mentup for personal, non-commercial purposes.

You may not:

• use the service for unlawful purposes or to infringe the rights of others;
• access another person's account or give false information about your age;
• attempt to access the systems, decompile or modify the app, or circumvent technical or payment limitations;
• automatically extract data from the service (scraping), overload it or test its security without written authorisation;
• upload unlawful or defamatory content, or content portraying other people without their consent;
• resell, sub-license or make access to the service available to third parties.

All rights in the software, in the Mentup trade mark, in the texts and in the graphics remain ours or those of their respective owners. The subscription gives you a personal, limited, non-exclusive and non-transferable right of use: it transfers ownership of nothing.

12. The content you write

What you write in the journal, the notes and the photographs you upload remain yours.

You grant us only the technical licence that is indispensable to providing the service: storing them, showing them to you, processing them to produce your statistics and — only if you authorise it — showing them to the professional you have designated.

We do not use them for anything else. We do not publish them, do not transfer them, do not use them for advertising and do not use them to train artificial intelligence systems.

You are responsible for what you upload. If you delete content or the account, the content is removed within the times set out in the Privacy Policy.

13. Availability, suspension and closure

We do what we can to keep Mentup always available, but the service may be interrupted for maintenance, updates or causes beyond our control. We undertake to keep disruption to a minimum and to give notice in advance when an interruption is planned.

We may suspend or close an account that seriously breaches these Terms, after giving notice, unless the seriousness of the breach or a legal obligation requires immediate action. If an account is closed for reasons other than a breach by you, we refund the unused part of the subscription.

If we decide to discontinue Mentup, we give at least 60 days' notice, leaving time to export one's data.

14. Liability

Mentup is provided with the professional diligence required, but we do not guarantee that using the app will produce any particular result for your wellbeing: that depends on too many things we do not control.

We are not liable for damage arising from: use of the service contrary to these Terms; decisions about your health taken on the basis of the app's content rather than on a professional's advice; malfunctions of devices, networks or third-party stores; loss of content you had not exported, where the loss is not our fault.

Nothing in these Terms limits liability for wilful misconduct or gross negligence, for personal injury, or the rights the law grants consumers on a mandatory basis. Any clause purporting to limit them is to be treated as not written.

15. Changes to the Terms

We may change these Terms to bring them into line with changes to the service or to the law. Significant changes are notified to you at least 30 days in advance, by email or in the app. If you do not accept them, you can cancel before they take effect.

Previous versions remain available on request.

16. Governing law and disputes

These Terms are governed by Italian law.

If you are a consumer, the mandatory rules — including any more favourable ones — of the European Union country in which you live continue to apply, and the court of the place where you live or are domiciled has jurisdiction.

Before going to court, you can write to us: we try to settle amicably, and in most cases we manage it.

You can also turn to an alternative dispute resolution (ADR) body from among those on the list kept by the competent authority in your country, or on the list kept by the Italian Ministry of Enterprises and Made in Italy.

These Terms are drawn up in Italian. In the event of any discrepancy between the Italian version and a translation, the Italian version prevails.